RL
RAY L

1 reviews | Active since Jul 2011

31 Mar 2017, 14:04

DONT USE VODACOM

<p>Reported a fault with Vodacom equipment to Vodacom on 8th MARCH - after about 100 phone calls to Solutions dept and Back Office was promised a technician would come this week and he would definitely be here this morning. All arrangements made and confirmed with the Vodacom caller - youve guessed it - nobody has arrived. Another call to useless call centre so it has to be investigated yet again !!!! Maybe I will be lucky and get the faulty equipment replaced before Christmas.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2017, 14:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team