1 reviews | Active since Jan 2017

13 Dec 2018, 09:08

DONT USE THEM PLEASE!!!

Here we are again. How surprising? Short short short version. Incorrect billed. 3 months later got credited. Debit order stopped by Vodacom Called in said to correct this was advised my account is in credit. Called in again same story. After 6 months received a bill of R3000 Said its your fault ill pay it over 6 months, an agreement was made Phone got blocked (After i made the arrangement to pay Extra R550pm for 6months) Called in 2 times. Said they will reinstate my service with the agreement to pay R1500 x 2. Called in again. Spoke with someone that has the ability not to understand what im saying. Drops the call. Call to speak with a manager. He has no passion in serving people. He tells me no arrangement was made. Why didnt i pay the account. I explained the whole story he doesnt understand.

Conclusion. Keep your account, I wont pay a cent. At best R10 pm as its my right to choose what i pay. I am going to MTN good bye forever!!!

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Replies (2)
Vodacom
Vodacom's reply13 Dec 2018, 11:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply13 Dec 2018, 12:13
Official
 Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Our records indicate that you have been in contact with our subscriber collections team and feedback was provided. Should you require further assistance kindly contact our subscriber collections team on *** as they will assist with payment arrangements and unlocking requests. 

We apologize for the inconvenience and the service experienced. 

Vodacom Consumer Website Team 

Best regards,