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Philip M
1 reviews | Active since Mar 2011
10 Nov 2022, 07:01
Don't upgrade with Vodacom! Go to MTN.
I tried to upgrade with Vodacom quite a while ago and had a horrible experience. They gave me some discounted recurring bundles to apologies, and I stayed on month-to-month since then. Last month they convinced me to upgrade again, with many promises, which turned out to be empty. So after ignoring me and having to turn to Hellopeter, they reversed the upgrade and promised to put everything back as it was - again misleading me! They did not put it back as it was, even though I took the time to follow up multiple times.
Don't upgrade with Vodacom when you're due! It's a mess. Rather change to MTN, they'll be happy to get your business. Vodacom doesn't like repeat business and mishandled your account.
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Replies (1)Vodacom's replyOfficial
10 Nov 2022, 08:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2022, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
