PM
Philip M

1 reviews | Active since Mar 2011

20 Nov 2022, 20:46

Don't upgrade with Vodacom! Better use a competitor.

Vodacom promised certain benefits to get me to upgrade, then couldn't deliver after the upgrade. It took quite the effort to get them to listen, after which they reverted me to my old package - and removed all my previous benefits as well, leaving me in the lurch. Vodacom will also reply to this message that they will call me to sort this out, but they don't call. It's just a gimmick to make the public think they care. To avoid being taken advantage of, don't upgrade with Vodacom, rather move to MTN.

0
Replies (1)
Vodacom
Vodacom's reply21 Nov 2022, 07:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team