DG
Diven G
1 reviews | Active since Nov 2016
13 Jun 2023, 14:33
DONT UPGRADE WITH VODACOM
I have previously a logged a complaint and was contacted by Vodacom's Hello Peter team and the online team. Dont upgrade with Vodacom they admit they made mistakes and gave wrong information. Promised feedback by Friday and still nothing. The Hello peter team from Vodacom called me twice to see if i got feedback thats it. Brushed aside. If u dont want.to honour the contact provider the calls so this can be handled by the Ombudsmen. Vodacom does not believe is treating customers fairly bewarned.
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Replies (1)Vodacom's replyOfficial
14 Jun 2023, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jun 2023, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
