HB
Herman B
1 reviews | Active since Nov 2022
11 Apr 2023, 14:50
DON'T UPGRADE while they are using Ram
Ai Vodacom for more then 18 years have you been doing good. But now it's shocking how bad things have gotten. Dit a upgrade on one of my many contracts on the 15/3/23 and still no phone delivered. Yes I waited for stock 2weeks no big deal. But 2 weeks to deliver. Stop using RAM they are losing you customers. Try to call ure support but they don't care and say tomorrow. Try calling RAM they don't pic up and when they do it's tomorrow. And still no delivery
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Replies (2)
Vodacom's replyOfficial
12 Apr 2023, 07:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2023, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Apr 2023, 19:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to waybill number K***, shows that Ram Couriers has assisted and parcel was delivered succesuflly this morning.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2023, 19:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to waybill number K***, shows that Ram Couriers has assisted and parcel was delivered succesuflly this morning.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,