Don't try and ***** my money and treat me like I'm the *****

On Tuesday, 30 July, I bought my colleague data using my Vodacom app. I paid with my debit card, like I've done many times before. She also has a Vodacom number.

The transaction was successful, however the data (R35 for 250mb) never reflected on her phone. I received an invoice showing the amount I purchased and to what number it was sent.

I logged a query on the live chat function of the app, with a very rude agent who basically kept on implying she had to check that we weren't lying. She had a terrible attitude Eventually my colleague received an SMS with a reference number: ***.

I also logged a complaint via email on the same day and received the following reference number: EC-1RAM-3WZ12Q

I haven't heard anything since and my colleague still hasn't received her data.