JVdM
Jaques Van der Merwe

1 reviews | Active since Aug 2017

11 Sept 2018, 09:11

Don't trust Vodacom. They increase contract price and you have no choice to change.

Vodacom put up my contract price. When I enquired about it, they told me that they can put my contract up to any amount, and I just have to pay it. I have to pay a large amount of money to get out of the contract or to migrate to a lower contract. What is the point of signing a contract if Vodacom can just change the price to any amount? Now I can't get out of the contract!

0
Replies (2)
Vodacom
Vodacom's reply11 Sept 2018, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Sept 2018, 18:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that as per the discussion, we've responded via email.

Regards
Vodacom Consumer Website Team