Dont trust Vodacom!
Terrible company that cannot be trusted with incompetence at every level. Simple SO number incorrectly captured has resulted in me not being able to use my Fibre line. Vumatel unable to help as Vodacom is completely ***********. Contacted by Marlin and told Neo will call me back. Nothing being resolved. Contacted Penny who promised to get back to me on the 26th May. Still no answers.
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Vodacom's replyOfficial
27 May 2020, 08:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2020, 08:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team