1 reviews | Active since Sept 2021
Don't trust Vodacom. Closed line contracts are actually ALL OPEN LINES...
Vodacom is not as trustworthy as i assumed they where.
No one can actually trust them when they say that you have a cap on your TOP UP contract. They still see it as an open account. So i will advise that no ones account is safe in their hands, rather cancel your contracts and be safer with a pay as you go.
My experience is with my wife's account. We took out a TOP UP data contract for her younger brother, who is still at school. Some time in July Vodacom did a promotional thing called the daily shake. Some how her under age brother was able to purchase over R2400 worth of data bundles and talk time in just July. Best of all, no authority was given by my wife nor authority requested by Vodacom from her to allow these purchases... Only way we found out about this was when she received this huge debt order. Then only a week into August, we received the bill and could see the issue for the first time. End of August, after we asked the stuff to be cancelled, we received another R1700 bill...And in September again...
To make a long story short, after numerous calls to customer care, waiting for feedback, which never came back to us, and my 19 years of loyalty to Vodacom we cancelled all our Vodacom contracts as we can't afford to have our accounts with people that only wants to make money and ***** their clients.... End of the day they just pulled up their shoulders and said its our own problem and we just want to blame everyone but ourselves... Very professional Vodacom...
And you should see the protocol they have just for them to have a look at your account, 5 security questions with all the people i had to talk to, waiting on the line for hours. And to cancel an account they need more security questions and then they try to sell you more stuff... Just for me to be able to discuss the issues with the customer care people I needed to have my wife call in so that she can give authority for me to handle the mater.
But when it comes to using a TOP UP contract (closed line contract) anyone who picks up my phone can buy as much data and airtime as they wish, and Vodacom will just smile and take my money. WILL NEVER USE VODACOM AGAIN.
My issue is mainly that you, as Vodacom, allowed purchases on a Top Up contract, which I couldn't get done on my account on a previous occasion as they said I needed to call in and activate these purchases after security checks have been done. An now someone just needs to reply 1. for yes and they can run my bill up to thousands of Rands... But when i have to just query or cancel my contract, meaning you will have no income from me further, you drag and drag the issue out and need authorization and and and...
You let a minor purchase bundles on someone else account without getting authority from the account holder. This alone is *******. And yes, that data would have been used up before anyone would notice that the account is being billed and billed as we only received the bill a month and a half later... How on earth would we be able to stop something which we have not been made aware of and not notified of...
You as Vodacom make millions every month, and now it is clear how you do it. Let peoples accounts run until they complain and just pull up your shoulders and say, sorry but it's your problem.
People open accounts with you guys trusting that you will be far and cautious with your customers accounts so that they don't get hacked or things activated that wasn't properly authorized. But it seems you are just money sharks and will take money by any means possible.
I will continue to advise all friends and family to rather use alternative providers as Vodacom doesn't care about how they try and ***** their customers.
My issue is mainly that you, as Vodacom, allowed purchases on a Top Up contract, which I couldn't get done on my account on a previous occasion as they said I needed to call in and activate these purchases after security checks have been done. An now someone just needs to reply 1. for yes and they can run my bill up to thousands of Rands... But when i have to just query or cancel my contract, meaning you will have no income from me further, you drag and drag the issue out and need authorization and and and...
You let a minor purchase bundles on someone else account without getting authority from the account holder. This alone is *******. And yes, that data would have been used up before anyone would notice that the account is being billed and billed as we only received the bill a month and a half later... How on earth would we be able to stop something which we have not been made aware of and not notified of...
You as Vodacom make millions every month, and now it is clear how you do it. Let peoples accounts run until they complain and just pull up your shoulders and say, sorry but it's your problem.
People open accounts with you guys trusting that you will be far and cautious with your customers accounts so that they don't get hacked or things activated that wasn't properly authorized. But it seems you are just money sharks and will take money by any means possible.
I will continue to advise all friends and family to rather use alternative providers as Vodacom doesn't care about how they try and ***** their customers.
No effort to try and sort out their ****…
No effort to try and sort out their ****…