Dont trust Vodacom Agents

As a royal customer for the past 10 years, I am utmost disappointed with the service. I have 2 contracts with Vodacom. One ended in 2022. I called the agent to change my account to pre-paid, which the agent advised me to stay on the month to month contract as I got a good deal. In July 2023 an agent calls to advise that the plan I was on now changes and they need to move me to another, I say I DO NOT want to be on contract and I am happy on a month to month. She/He insists this is a month to month contract and I accepted. I called Vodacom this week to upgrade and take another contract, and to my surprise I am already on a contract. I get this investigated and apparently I only asked the agent in the beginning of the call and middle of the call if this is a month to month contract and she/he confirms this however because I accepted the terms and conditions it is now a contract that I was mislead too.

Dont be fooled by Vodacom, cant wait for my second contract to come to an end to change networks....Will never trust Vodacom again. No accountability for their actions.