LVdM
Leon Van der Merwe
1 reviews | Active since Mar 2011
20 Aug 2024, 08:02
DON'T TRUST VODACOM
In December 2023 I received a phone call that they want to upgrade all my accounts and that the deals will be as mentioned by the sales person, in January 2024 when I received my bill it was not as promises and I called Vodacom to reverse the upgrades - until today was this not done and when I call them yesterday i was told that they can see the request in January and that this was never done - I need to know if Vodacom going to pay back my money from January and when will this be finalize - all the cancellations and reversals as admitted by two person that this was never done in January
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Aug 2024, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Aug 2024, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
LVdM
Leon Van der Merwe's updateReviewer Update
20 Aug 2024, 12:35Good day Vodacom, still waiting for a call or feedback on my query - YOU GOT MY MONEY PLEASE RETURN IT
LVdM
Leon Van der Merwe's update20 Aug 2024, 12:35
Reviewer Update
Good day Vodacom, still waiting for a call or feedback on my query - YOU GOT MY MONEY PLEASE RETURN IT
LVdM
Leon Van der Merwe's updateReviewer Update
21 Aug 2024, 07:31 Good morning Vodacom
Please get back to me regarding my query
Please get back to me regarding my query
LVdM
Leon Van der Merwe's update21 Aug 2024, 07:31
Reviewer Update
Good morning Vodacom
Please get back to me regarding my query
Please get back to me regarding my query
LVdM
Leon Van der Merwe's updateReviewer Update
21 Aug 2024, 08:58 In December 2023 I received a phone call that they want to upgrade all my accounts and that the deals will be as mentioned by the sales person, in January 2024 when I received my bill it was not as promises and I called Vodacom to reverse the upgrades - until today was this not done and when I call them yesterday i was told that they can see the request in January and that this was never done - I need to know if Vodacom going to pay back my money from January and when will this be finalize - all the cancellations and reversals as admitted by two person that this was never done in January
LVdM
Leon Van der Merwe's update21 Aug 2024, 08:58
Reviewer Update
In December 2023 I received a phone call that they want to upgrade all my accounts and that the deals will be as mentioned by the sales person, in January 2024 when I received my bill it was not as promises and I called Vodacom to reverse the upgrades - until today was this not done and when I call them yesterday i was told that they can see the request in January and that this was never done - I need to know if Vodacom going to pay back my money from January and when will this be finalize - all the cancellations and reversals as admitted by two person that this was never done in January