NK
Nazeema K

1 reviews | Active since Oct 2023

03 Oct 2023, 15:34

Don't trust vodacom

Hi ... The reason for this review Is to express how highly disappointed I am in vodacom. I app**** for a phone in 2019 not knowing that I'll still be paying till today. My contract was to end in early 2022 but I am still paying. I've been trying to close this account I've been multiple times to there branches with not no luck. They suspended my services for 2 months now and still charging me for it.. at this stage I feel stuck and angry because this is ***** and they should not treat there customers this way.. I've decided to take this to social media to warn others of this **** and to not trust vodacom. I've have friends whom are influencers on social media to help me get the message across. I didn't want it to come to this but you guys leave me no choice as I've tried multiple times to closed this account and don't know what to do anymore. Yourl have the worst customer service and trick people into never ending contracts with no concent or agreed telephonic contracts . This must end!!!

0
Replies (1)
Vodacom
Vodacom's reply04 Oct 2023, 07:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team