Don't trust Vodacom

Phoned the local Vodacom Dealership in Vanderbijpark regarding their Vodapay speed point device. Adviced them what we required the machine to do. Were informed to visit the shop. At the dealership we were informed that the device is capable of allowing customers to do bill payments with their cards after they phoned head office to confirm. The speed points was bought, but to my dismay the customers weren't able to pay bills via card. The Vodapay call centre consultant said that she were unable to speak to her supervisor but will investigate and follow up. On the seventh day after acquiring the device I went back to the Voda shop but was informed that they are not able to refund the machine. Then Approached Vodacom Head office, the receptionist was helpful and said that she will sent a request through to the relevant manager to follow up. The very next day a courier company uplifted the speed point, then nothing happened for days. Eventually I got hold of the case manager whom didn't know about the incident, the matter was then handed over to a regional representative. It was then found that the device reached their offices but nothing was done. In the mean time 2 weeks was gone. Then all of a sudden I received a mail that the refund was approved but it will take 14 Working days!!!!!!!!! This is totally unacceptable, first of all the device was sold under false pretentions and my money immediately showed in their account. Now I must wait for 14 working days after 3 weeks have passed since the original purchase date. This leaves a bitter taste in my mouth and leaves the question, "Can Vodacom be trusted? "