sB
sam B

1 reviews | Active since Jan 2024

07 Feb 2024, 16:25

Don't trust Vodacom

Do not take a contract with Vocadom. They gladly take your money and do not resolve issues. I attempted to cancel a ****le years ago, because I lost it. Each time my contract rolls over I get charged the subscription on the ****le and sim for it. I phone in repeatedly and get promised someone will sort it. It just carries on, with them taking money each month. I phone in again only to be told there isn't a record of cancelling. and i must wait until the contract comes to an end again. more money. Hence i say its years because it just keeps rolling over and over, in-spite of emails and phone calls. I've just about begged and I've threatened legal action. But things like that cost so much money, and how do I the small guy fight a giant like Vodacom. Sconewalling!! Don't take a contract you will not be able to get out of it.

0
Replies (1)
Vodacom
Vodacom's reply08 Feb 2024, 07:33
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team