1 reviews | Active since Mar 2017

15 Dec 2017, 13:19

Don't trust the Vodacom Sales staff

I was on a Vodacom contract two months ago, and relatively happy with package. Then recently we were phoned by a Vodacom Sales representative who promised even more for the same price we were currently paying, including the ability to exchange data for voice if the need arose. EVERYTHING was just outrageous lies to sell a top up contract which we never asked for and cuts off half way through the month. Vodacom have now taken over 2 months to put us back on the previous contract still with no end insight. They are happy to invoice us double what we've been paying and to leave us without a working phone every month. Just some advise for anyone who is contacted by Vodacom...Don't listen to the sales guys, they will mislead you into taking the wrong contract just so they can make commission. Rather go into a Vodacom shop if you insist on staying with Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply15 Dec 2017, 13:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Dec 2017, 09:20
Official

Good day Tara,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

's update17 Dec 2017, 08:21
Reviewer Update
Thanks Lucian for sorting this issue out