AF
Amanda F
1 reviews | Active since Jan 2015
12 Mar 2025, 08:24
Don't Touch Vodacom data
It is a pity one can't allocate no stars because Vodacom is so bad it doesn't even deserve one star.
The data in Smithfield Free State is unusable because the service is so patchy and down more than it is usable. People have been complaining for months and the situation has shown no improvement. They charge me for data that I can't use because their service is out of order.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Mar 2025, 10:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Mar 2025, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Mar 2025, 10:44 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. AS per our telephonic conversation on 2025-03-12 at 10:49:28 we have escalated the issue to the Network Division, and they have been in contact with you (Andre) and provided feedback as follows:
He has advised that he will forward it to the Radio Maintenance Team.
Please note we have reached your voicemail today at 10:39am.
Regards Vodacom Consumer Website Team
He has advised that he will forward it to the Radio Maintenance Team.
Please note we have reached your voicemail today at 10:39am.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2025, 10:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. AS per our telephonic conversation on 2025-03-12 at 10:49:28 we have escalated the issue to the Network Division, and they have been in contact with you (Andre) and provided feedback as follows:
He has advised that he will forward it to the Radio Maintenance Team.
Please note we have reached your voicemail today at 10:39am.
Regards Vodacom Consumer Website Team
He has advised that he will forward it to the Radio Maintenance Team.
Please note we have reached your voicemail today at 10:39am.
Regards Vodacom Consumer Website Team
Best regards,