Dont test my patience!

To whome it may concern. Iv'e been with no internet since Friday, 21st. Iv'e been nothing but patient and i understand technology happens and causes outages. However, Vodacom support has not once kept me updated and i had to keep calling you guys cause clearly you think nothing of your customers. Now, Vodacom support, while you guys might think nothing of this outage i'm experiencing, let me bring this to your attention...i work from home, i trusted you guys to be my internet service prover. Tomorrow is work, iv'e already spent god knows how much money on data over the weekend because you guys could not treat this case as a SEV1. So tell me, are you going to explain to my boss why i dont have internet? Are you going to pay me for money loss due to the days i cannot work? I will ask now for the 10th time, please treat this with high priority abd get this resolved before i need to log on for work tomorrow! The reference number of my ticket is ***-298854. I do not want to escalate this to social media and maje a simple thing a big thing but please, do not ignore this complaint abd please get your lev 2 guys to sort out my internet before this explodes into something big!