ES
Elmarie S

1 reviews | Active since May 2010

02 Sept 2016, 08:48

Dont take wat is not yours

<p>I have recently updated / upgraded my cell phone contract, from a very expensive contact to a R2##.00 contract per month due to financial difficullty. I have asked the consultant at Vodacom Various times is he sure that I will get 50 minutes talk time per month and 2GB data, and he assured me that it was a topup contract and that that will be all, should I need more talktime I need to load via the bank, recharge card etc. apart from the fact that I was without a phone on the 31st of July because nothing were working( in the process of conversion) all went well. this morning Vodacom deducted R 491.73 which is not the contact amount. I have phoned, but as usual my call were cut off. Please can I get an explantion as to why this amount were taken as the agreement stated R2##.00 </p>

0
Replies (2)
Vodacom
Vodacom's reply02 Sept 2016, 08:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ES
Elmarie S's update05 Sept 2016, 10:28
Reviewer Update

Nobody contacted me yet!

Tried to phone several times convenietnly get gut off