MK
Mthobisi K

1 reviews | Active since Oct 2016

20 Oct 2016, 16:16

DONT TAKE "Vodacom MIFI (R207) 5gb data contracts they are not working" they just push sales and they don't care if you get what you bought

<p>I got a call from Vodacom about a 5gb data contract which comes with MIFI router(R207) for R199. I took it since my current 2gb contract is finished and my data always finish before month end. I REGRET WHY I TOOK IT. since I got the MIFI on 19th September 2016, it never worked. Was supposed to be activated after 48hours, one week later still not Active, i call them they active but still not working/not accessing internet, i call again they say I must remove PIN but still not working after removing PIN, cant even check balance.(*111#,returns error). Have been calling the 082 111 and many other numbers they give me but no help. End of month they charge their money with no problems, I then reversed the money because I dont have service.I went to Vodacom shop at Mall Of Africa(they say if i pay the balance it will be fixed, since Vodacom was harrassing me daily about paying, i decided to pay(now its R100 more, but still no service). Next day on Sunday, the thing started working,was unbelievable but then happiness was short lived since the next day,it STOPPED WORKING again, I then went to Vodacom Centurion, "they say they see nothing wrong on my profile, i must call the people they are different people who gave me the contract, not same as shop people". I then call again 082 111, they say they will create incident/reference for me so back office can check, now after 24 hours i still dont have this reference. my data is finished on my current mobile so I must buy data while i have more than 5gb that vodacom is supposed to give me. I have went to 3 different shops (Vodacom Forrest Hill,Mall of Africa,Centurion) no one can help???????? i have made thousands calls, my wife is jeolous now because i dont call her this much. one lady in one of those shops actually told me that "Vodacom phone contracts are not good they just push sales and they don't care if you get what you bought". i agree now. affected number is ********** 094.</p>

0
Replies (3)
Vodacom
Vodacom's reply21 Oct 2016, 07:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MK
Mthobisi K's update24 Oct 2016, 08:42
Reviewer Update

Still no one from Vodacom has contacted me, in 3 days from now, they will deduct the R199 for the contract again but I still dont have service. This is not right. its unacceptable. Why do you treat your customers like this. Now I will go into 3rd Month without using any data from my 5gigs contract but im paying for it. I guess Vodacom dont care about customer as long as they get their money.

MK
Mthobisi K's update26 Oct 2016, 15:20
Reviewer Update

Fixed today after I called 082 111(talked to Thembakazi who was very nice and after explaining to her,she transferred me to solutions team. Then I talked to Justice who did some "REFRESH or something" he was very understanding and stayed online with me while i try connecting again. He also said all looked fine in the beginning but he will find a way. He was very determined to fix my issue. and now its working fine. I can check balance, can use data on phone and on wifi router. Thank you to Thembakazi and Justice for great work. I'm not happy with the Vodacom process that to refresh my profile took 2 months....