SZ
Steven Z
1 reviews | Active since Oct 2017
05 Mar 2025, 10:35
Don't take the vodacom fibre option
Vodacom have reduced their fibre line prices but refuse to reduce existing customers fiber payments. They have even outsourced this service to an external party so that they can blame them for all the complaints instead of taking responsibility
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Replies (2)
Vodacom's replyOfficial
05 Mar 2025, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2025, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
SZ
Steven Z's updateReviewer Update
14 Mar 2025, 17:19Your response is untruthful. Fibre prices reduce every year, and your existing customers who are not under contract should be migrated to the new pricing model each year.Your new pricing model says that you charge R769 for a 200mbps up and down for a month to month fibre line. But you are currently charging me R1200, now you want to charge me R864 which is more expensive than your offering of R769. You recognise that this goes against the consumer act thus you decided to reply to me privately, so that other customers shouldn't be aware of this. I am not going to accept anything over your listed price of R769
SZ
Steven Z's update14 Mar 2025, 17:19
Reviewer Update
Your response is untruthful. Fibre prices reduce every year, and your existing customers who are not under contract should be migrated to the new pricing model each year.Your new pricing model says that you charge R769 for a 200mbps up and down for a month to month fibre line. But you are currently charging me R1200, now you want to charge me R864 which is more expensive than your offering of R769. You recognise that this goes against the consumer act thus you decided to reply to me privately, so that other customers shouldn't be aware of this. I am not going to accept anything over your listed price of R769