Don't take out vodacom insurance (Cellsure). Not worth the hassle.

So here is my experience.

I handed in my phone for repairs as I had cracked the screen. After some time I received a message from the Fourways repair centre saying I needed to contact them to accept the quote for the repair. I called them and stated I had insurance for the phone (I filled in the claim form so they should have known). The lady I spoke to was very unhelpful. She stated I should wait for the insurance company to call me regarding the claim. I asked her to check if the claim had been submitted to insurance she asked me to hold on and disappeared for a while (before taking any of my details - absolutely nothing). She returned and said yes it had. I then asked how she checked this without my details not even my name. She then responded with "oooh, well I’m sure it has been submitted to insurance". SOOOO she **** to me, she hadn’t even actually checked.

Like a week later I received a call from Vodacom stating that I needed to phone the insurance company to accept the quote.

When you try to call the insurance company you wait for 30 minutes and then get cut off. I tried this at least 5 time until someone actually answered within the 30 minutes. The person I spoke to then stated that the quote hadn’t even been sent to them yet. He stated I needed to call Vodacom again and ask them to send the quote.

I then phoned the Fourways repair centre again and to let them know what the insurance company said. The lady I spoke to (the unhelpful lady), her name is Tinashe, said there is nothing they can do as they did send the quote. She said I needed to phone the insurance company again to tell them this. Now again I can’t get hold of the insurance company as I get cut off after 30 minutes of waiting.

I’m now left with Vodacom saying they sent the quote already so there is nothing they can do and with the insurance company saying they haven’t received the quote so there is nothing they can do. So as the customer I have spent hours being sent in this continuous loop between the insurance company and Vodacom. Disgusting service!!!