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Moosah M
1 reviews | Active since Nov 2020
03 Nov 2020, 13:26
Don’t take out Vodacom Device Insurance Ever!!!!!!!!!!!!
Whatever happens, never take out a Cellphone Insurance with Vodacom ever. When taking a new contract with Vodacom do not allow them to add device insurance to your contract ever!
Vodacom outsources the device insurance product to an exceptionally poor Company called finrite or whatever they call themselves. Signing up for insurance is extremely efficient, but claiming is a hussle, cancelling is non existent! And Vodacom won’t entertain you either as they will tell you to talk to their poor third party that they sold you to. They aren’t even transparent from the get go that the device insurance service is outsourced to a poor grade third party, they simply call it “Our insurance Department”
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Replies (2)Vodacom's replyOfficial
03 Nov 2020, 14:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2020, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Moosah M's updateReviewer Update
13 Nov 2020, 09:27Noted
MM
Moosah M's update13 Nov 2020, 09:27
Reviewer Update
Noted
