PT
Pike T

1 reviews | Active since Aug 2015

29 Feb 2020, 18:14

Don't Take out a Vodacom Contract

I Took out a new data contract with Vodacom at the store, where by the store assistant told me that they are offline i can check in tomorrow, so the next day as i live nearly 15 km for the store i phoned in and they told me that there is no application yet, so i asked the lady to assist me going under the assumption that if the store managed to get the documents though i would still be helped, turns out that was not the case the call center submitted an application first, and asked me to send documents, i did send the documents as requested, so after a day or two I made a turn at the vodacom shop and they told me that i was approved they gave me the device and said to wait 24 hours, after 24 hours i decided to give me new wifi router a try, and no internet i disabled the pin on the device, to no avail so i contacted 135 customer care and they instructed me to wait an additional 24 hours again after waiting still nothing,I phoned after service number *** and the told me to contact customer care on 135 and transferred me there, after a bit of back and fourth i was told that there was only a quotation on my name no device ??? The man on the other end of the phone told me to go to vodacom shop to sort it out at the vodacom shop i signed some application form and was told the device will be connected during the following day, still the device is not connected, and vodacom has blacklisted me from phoning there call centers due to an a high amount of calls to the call centers. WORST SERVICE EVER!!

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