DON'T TAKE OUT A CONTRACT WITH VODACOM

The service you get from these useless people is ridiculous for the amount you pay for their contracts. A leading service provider like them makes life hell to activate your caller ID- which is standard with Cell C. Online channels are COMPLETELY USELESS. You tell them what their issue is, they still ask you what they can assist you with.

Let me fill you in on my process- you’ll think twice about taking out a contract with them.

1. Took out a contract online in December. Filled out the online application, got a call from a sales agent, only to go through the process again. Answering the same questions as online. I get asked what device do I want, I let them know, they say that they don’t have it in stock and immediately cut the call. No further communication regarding this. I would love for people to hear this sales call. 2. Took out another contract in Jan- they approved it but now confusion about devices etc. Eventually speak to some people higher up and get my new contract approved and phone delivered. 3. Now, no Caller ID, ended up screaming at my boss, thinking it was a spam caller. I call the customer service line, only for them to refer me to their app with non-applicable instructions on how to activate CLIP. I go on their chatbot, TOBi. Only to receive the same instructions. To date, no update on the instructions whenever you search it on the web. 4. They didn’t debit the ‘activation fee’ when I took out the contract and now they can’t activate my Caller ID service. A **** up on their side and still I need to go through multiple channels to sort this **** out. 5. I finally get a call, two weeks after my initial query on Facebook to sort out CLIP. Now I am getting billed for two lines instead of one. I get transferred to 3-4 people, answer the same security questions over and over and now I get seriously angry and say can they ****ing put me through to the right people to sort this out and get told “due to the nature of this call we are ending it”

Maybe if you can stop transferring your clients on and on and on and on and on and on and on, NO ONE NEEDS TO SWEAR YOU!!!!!!