DON'T TAKE OUT A CONTRACT WITH VODACOM

Item: Vodacom
Rating: 1
Author: Jacqueline Z

Ref EC-1ZRR-26GJVY A lady named Olga finally processed my cancelation, or so she confirmed via email. She also asked me to provide my proof of prev cancelation for a refund. Which I did, but no refund was given. Instead I received yet another bill for May 2020. I just can't deal with this anymore. What is wrong with vodacom? Why do you keep debiting *******ly? Note to all: NEVER EVER TAKE OUT A CONTRACT WITH VODACOM!!! I am going to sue you guys. I have all my paper work and correspondence dating back to 2019 in order to show how many times I've canceled the same flippen contract. Enough is enough

Helpful (0)

Replies (1)

Vodacom's replyOfficial

26 May 2020, 07:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 May 2020, 07:15

Official