BM
Boikanyo M

1 reviews | Active since May 2026

08 May 2026, 13:54

Don’t take out a contract or service with Vodacom!!

I recently took out a contract with Vodacom for two iPhone 15 about two months ago and for the first month they told me that I had to pay for insurance since I had taken out insurance however I was only on the insurance plan for only 20 days after then I cancelled it because of affordability issues. the consultant then decided not to cancel the insurance and now it has been once again added to my contract amount now I didn’t know this until I opened up my invoice and when I see my invoice I see that the amount that I’m going to have to pay for May has almost doubled and now when I call them none of them are giving them a proper answer. They don’t listen and they’re focused on gaslighting you.

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Replies (1)
Vodacom
Vodacom's reply09 May 2026, 07:26
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team