EE
Eezy E

1 reviews | Active since Mar 2012

02 Feb 2021, 11:59

Don't take Fibre with Vodacom

I have been calling Vodacom and lodging Complaints with them almost every week since they have activated my Fibre line. On Friday again the frustrated me, called them explaining I have just done a speed test and it shows 2up/2down. I explained to the guy that the lights on the ONT are just flickering it is never stable, H mentioned that the link was down and that he would escalate it. Last night I tried streaming a movie and it could not play, it just buffers. Its either they are throttling the line or the signal in the area is just extremely poor. I explained to the guy that I could not use this line since the day it was activated, he assured me that they would sort it out. Now a good few days later and I have not heard back from Vodacom. They do not know how to manage the Fibre side of things. Rather go with a more established Fibre provider than Vodacom.

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2021, 13:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EE
Eezy E's update04 Feb 2021, 16:55
Reviewer Update
Stop saying you will contact me. No one ever contacts me. I am now being charged for 3 lines and no longer 2. How can you charge me for 3 different lines and the line that is supposed to be activated does not work. Sort out my line and sort out the billing. And please do not charge me for Dec nor Jan as I could not and still cannot use the line. I am calling your support team back and forth and even they are not equipped to
o sort this out. Please stop wasting my time and energy on a useless service