MR
Mariana R
1 reviews | Active since Apr 2019
06 Nov 2023, 13:18
DON'T TAKE ANY CONTRACTS WITH VODACOM
I have been a client of vodacom since 1995. Never in 28 years missed one premium. I have 4 contract with vodacom. I went to upgrade 2 phones and was told that I do not qualify as I am on debt review. I have not been on debt review for many years. I have upgraded one of my contracts just over a year ago with no trouble. No one can help me. You phone them and hold on for how long. Ask for a Manager and I get told they can also not help. I don't get feedback or any response to my emails. No decency to phone me.
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Replies (1)Vodacom's replyOfficial
06 Nov 2023, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2023, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
