SW
Stephanie W

1 reviews | Active since Nov 2022

30 Nov 2022, 16:34

DON'T SUPPORT VODACOM TELESALES! ITS A ****!!!!

Please be very careful when Vodacome 3rd party consultants phone you. I got a phone call from a Vodacom consultant who sold me a dud!!! I was long overdue for an upgrade. When this dude contacted me and told me I could get an iPhone8 for just R50 a month for 36 months, I thought what a bargain!!! Only to find that the phone was a second hand phone and is faulty. I cannot get out of this contract now for 3 years and have a faulty handset ! I went into Vodacom branch and they told me to phone Vodacom ***, who transferred me to *** who transferred me to *** who transferred me to ***. At that point I just knew that Vodacom is definitely not there to assist and don't care for their customers. I have been a loyal client since Vodacom was started. I have had the same number with them for nearly 25 years. I have never faulted with my debit order payment. And this is the sad customer service one gets. I was told that if I had returned the handset within 14 days, they may have been able to assist me. The handset started to give me problems last week, 2 weeks after the 14 day policy ended. Now the only way I can get out of this problem is to pay the outstanding amount for the dud and start a new contract!

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2022, 07:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team