SF
Shelley F
1 reviews | Active since Oct 2016
14 Jul 2022, 12:16
Dont subscribe to Vodacom!
Terrible terrible service! I have a red VIP subscription (which is paid every month on time) that is supposed to include all these wonderful benefits and advertised that all RED VIP customers get this and that and this and insurance and screen replacements and and and... then your phone gets ****** and you call in only to find out you dont have insurance, you pay for it as part of your wonderful package but its not actually there, sorry there is nothing we can do for you.
Nice Vodacom! Should anyone be considering a Vodacom contract dont do it!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jul 2022, 14:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2022, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SF
Shelley F's updateReviewer Update
16 Jul 2022, 20:09Hi Vodacom.
I have not been contacted by anybody from your side, wondering how long due course is.......
I have not been contacted by anybody from your side, wondering how long due course is.......
SF
Shelley F's update16 Jul 2022, 20:09
Reviewer Update
Hi Vodacom.
I have not been contacted by anybody from your side, wondering how long due course is.......
I have not been contacted by anybody from your side, wondering how long due course is.......
SF
Shelley F's updateReviewer Update
21 Jul 2022, 09:56 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the Red benefit for insurance was only introduced on the 07/08/2021. Your upgrade was processed on the 05/07/2021 hence you did not qualify for the service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
So this is Vodacom's Private reply to me, they don't want anyone else to see this.
However it is still advertised that ALL RED VIP customers get insurance! AND on Friday 29 October 2021, I received an email from VODACOM saying welcome we are delighted to welcome you as a new RED VIP Customer and my plan features unlock these benefits......2 Years Device Theft & Screen Cover ...... Thank-you Vodacom, I will now be logging a complaint with the National Consumer Commission and Following through with my Complaint at ICASA.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the Red benefit for insurance was only introduced on the 07/08/2021. Your upgrade was processed on the 05/07/2021 hence you did not qualify for the service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
So this is Vodacom's Private reply to me, they don't want anyone else to see this.
However it is still advertised that ALL RED VIP customers get insurance! AND on Friday 29 October 2021, I received an email from VODACOM saying welcome we are delighted to welcome you as a new RED VIP Customer and my plan features unlock these benefits......2 Years Device Theft & Screen Cover ...... Thank-you Vodacom, I will now be logging a complaint with the National Consumer Commission and Following through with my Complaint at ICASA.
SF
Shelley F's update21 Jul 2022, 09:56
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the Red benefit for insurance was only introduced on the 07/08/2021. Your upgrade was processed on the 05/07/2021 hence you did not qualify for the service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
So this is Vodacom's Private reply to me, they don't want anyone else to see this.
However it is still advertised that ALL RED VIP customers get insurance! AND on Friday 29 October 2021, I received an email from VODACOM saying welcome we are delighted to welcome you as a new RED VIP Customer and my plan features unlock these benefits......2 Years Device Theft & Screen Cover ...... Thank-you Vodacom, I will now be logging a complaint with the National Consumer Commission and Following through with my Complaint at ICASA.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the Red benefit for insurance was only introduced on the 07/08/2021. Your upgrade was processed on the 05/07/2021 hence you did not qualify for the service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
So this is Vodacom's Private reply to me, they don't want anyone else to see this.
However it is still advertised that ALL RED VIP customers get insurance! AND on Friday 29 October 2021, I received an email from VODACOM saying welcome we are delighted to welcome you as a new RED VIP Customer and my plan features unlock these benefits......2 Years Device Theft & Screen Cover ...... Thank-you Vodacom, I will now be logging a complaint with the National Consumer Commission and Following through with my Complaint at ICASA.