NB
Nick B

1 reviews | Active since Aug 2012

26 May 2020, 08:27

Dont stick with Vodacom

Dont ever take out a data contract with vodacom.

For 8 months they never loaded data on to my contract and i would have to spend on average 5 hours every month getting them to load it.

Eventually i had enough and insisted they cancel the contract which eventually i managed to get them to process half way through the month ( they still hadnt loaded the data).

A couple of weeks later they block all my other lines that i have n the account due to be over my credit limit. Upon investigation it seems they charged me for the half month where i cancelled the contract.....After many more hours on the phone eventually they admit their mistake and cancel the charge but then i find out they submitted to the credit bureau that my account was overdue???????? (yes i also have a debit order with them.....)

Pathetic service provider....

0
Replies (1)
Vodacom
Vodacom's reply26 May 2020, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team