Don't sign up with Vodacom, their customer service is **********!

It saddens me that I must resort to writing a negative review about Vodacom to get this issue resolved. I have been a Vodacom, Pay As You Go customer for at least 20 years.

In October 2014 I signed up for a two-year Pay As You Go contract at the Village Mall branch in Hartebee****rt to qualify for better rates. I was given a Sony handset which from the start had software issues. Vodacom in Menlyn worked on the handset but the issue was never resolved. Eventually, out of pure frustration I left the phone in a drawer and revert to my previous handset. Since I was tied into a two-year contract I decided not to renew when the contract runs out.

In August 2016 I asked one of the consultants at the Village Mall branch to ensure my contract will not be renewed. I was advised that the contact was due to end at the end of October 16 and assured it will not be renewed. Another payment was taken in November. I went back to the shop in November and was re-assured that no further payments will be taken after November 2016.

In December 2016 another payment request came through which I then cancelled with my bank. Now more than a year later I received a text message from a debt collecting company saying I owe them R870.31 and that my name has been blacklisted with the credit bureau. The monthly installment was only R211.50.

After all the issues I have had with this handset I now need to deal with debt collectors as well! This is unacceptable and needs to be put right by Vodacom. I do not see why I should be paying these debt collectors, when I do not owe Vodacom anything. I need my name cleared and compensated for this inconvenience. I trust that Vodacom will act on this review and resolve it amicably.