NM
Nyasha M

1 reviews | Active since Jun 2021

30 Jun 2021, 20:09

Don’t sign up with vodacom fibre no matter what. It’s the pits.

I had a fibre fault since the 16th of June with several SR numbers in between. I live in. Durban and there are technicians in the city and they promised to pitch on Sunday at 4pm no one pitched no explanation. Got rebooked again till today 30th no response no call from anyone. Very frustrating haven’t had fibre for weeks paying for a service I don’t have . Vodacom you are in breach of your contract. Everytime I ask to speak to manager they never allow you to yet your contract says so. Please help need fibre to work SR***91. Really guys like cumin now

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2021, 06:35
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team