Don't sign up with Vodacom fibre

Vodacom fibre useless call centre and tech suppport that never calls to resolve my issue. I've been having this issue and there was a Clinton on the 13 December 2018 that was supposed to come to my house to resolve it. Is there anybody that can refer me to a ombudsman regarding Vodacom fibre not setting me up but now that I want to cancel they don't want to release me to sign up with another ISP until I pay R1725. People if you know what is good for you won't sign up with Voacom fibre they will give you endless hassles and not resolve your issue. I've been struggling just to get my settings for the last 2 months so that my fibre can work it's as if it is a state secret. I think they delaying on purpose so that they can keep me on the interim solution.