Don't sign up with Vodacom!

Item: Vodacom
Rating: 2
Author: Philip M

Vodacom agrees to cancel a data contract due to no service, then never closes it - just close the tickets without doing anything. I upgrade 2 contracts with them, which they never process on their side but keeps charging me. Crazy....

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Dec 2020, 07:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Dec 2020, 07:18

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Philip M's updateReviewer Update

28 Dec 2020, 14:28

I have been contacted by Vodacom, but the issues are still not resolved. Its now going on 2 months since my first contact....

Philip M's update28 Dec 2020, 14:28

Reviewer Update

I have been contacted by Vodacom, but the issues are still not resolved. Its now going on 2 months since my first contact....