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Nic A
1 reviews | Active since Oct 2016
10 Aug 2022, 16:07
Don't sign up for Vodacom Fibre
If you are planning on signing up for Fibre with vodacom. I have been a loyal customer with them for over 20 years. I'm a red VIP client with a current spend of over R7000 a month with them. I had no issues with them until I upgraded my line speed and took out a new 24 month contract. All is working fine, but its unbelievable that after daily calsl over a 3 week period they cant close an order.! If you want to enjoy your fibre , don't sign up with Vodacom or you will have weeks of headaches. Im hoping that this message gets their attention and they close this matter.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Aug 2022, 08:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Aug 2022, 08:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Nic A's updateReviewer Update
12 Aug 2022, 17:50Since your response , no call. Absolutely useless!
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Nic A's update12 Aug 2022, 17:50
Reviewer Update
Since your response , no call. Absolutely useless!
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Nic A's updateReviewer Update
20 Aug 2022, 12:57Good day
I would like to say thank you to some very helpful staff that finally resolved my issue. All has been sorted and I am happy now. Unfortunately I can't remember the last few people that assisted me , but I can remember one who I have to really say is absolutely brilliant and should be valued. Tashreeq Keeran is one of the staff who was so professional, willing to listen and communicated well. I would really like to say well done to Tashreeq and the other 2 people (as I stated can't remember their name )
The reason I am so grateful to these staff is the fact they kept on communicating with me verses the others who never kept to their word and provided feedback.
One thing Vodacom needs to learn is all you need to do to keep a customer happy is to keep in contact and provide regular updates.
Overall I am now satisfied and thank you.
I would like to say thank you to some very helpful staff that finally resolved my issue. All has been sorted and I am happy now. Unfortunately I can't remember the last few people that assisted me , but I can remember one who I have to really say is absolutely brilliant and should be valued. Tashreeq Keeran is one of the staff who was so professional, willing to listen and communicated well. I would really like to say well done to Tashreeq and the other 2 people (as I stated can't remember their name )
The reason I am so grateful to these staff is the fact they kept on communicating with me verses the others who never kept to their word and provided feedback.
One thing Vodacom needs to learn is all you need to do to keep a customer happy is to keep in contact and provide regular updates.
Overall I am now satisfied and thank you.
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Nic A's update20 Aug 2022, 12:57
Reviewer Update
Good day
I would like to say thank you to some very helpful staff that finally resolved my issue. All has been sorted and I am happy now. Unfortunately I can't remember the last few people that assisted me , but I can remember one who I have to really say is absolutely brilliant and should be valued. Tashreeq Keeran is one of the staff who was so professional, willing to listen and communicated well. I would really like to say well done to Tashreeq and the other 2 people (as I stated can't remember their name )
The reason I am so grateful to these staff is the fact they kept on communicating with me verses the others who never kept to their word and provided feedback.
One thing Vodacom needs to learn is all you need to do to keep a customer happy is to keep in contact and provide regular updates.
Overall I am now satisfied and thank you.
I would like to say thank you to some very helpful staff that finally resolved my issue. All has been sorted and I am happy now. Unfortunately I can't remember the last few people that assisted me , but I can remember one who I have to really say is absolutely brilliant and should be valued. Tashreeq Keeran is one of the staff who was so professional, willing to listen and communicated well. I would really like to say well done to Tashreeq and the other 2 people (as I stated can't remember their name )
The reason I am so grateful to these staff is the fact they kept on communicating with me verses the others who never kept to their word and provided feedback.
One thing Vodacom needs to learn is all you need to do to keep a customer happy is to keep in contact and provide regular updates.
Overall I am now satisfied and thank you.