SH
Shaheen H

1 reviews | Active since Jun 2012

03 Dec 2021, 11:13

Don't Sign contracts as they don't honour what they say

we have been customers of Vodacom since the day they started We have many contracts with them we renewed contracts in April and were promised unlimited minutes and sms with 30 gigs data per month we realised that data was getting finished very quickly we only checked everything in November as we went through a bit of a hectic time with covid when we brought it up with them , the person who we spoke to about the deal did not respond and someone else came into the picture , we insisted on cancelling all our contract but they pushed to fix everything and give us even more when we agreed towards the end of November and they said all will be sorted by 1st December we said that was ok lets move forward

come 1st December the bill us double of our normal contract we are trying hard to sort this out and have decided to cancel the first 5 contracts with them and a lot more to follow

they have breached the contract by not honouring what they promised we have all correspondence in writing and are now awaiting them to cancel

0
Replies (2)
Vodacom
Vodacom's reply03 Dec 2021, 11:13
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SH
Shaheen H's update06 Dec 2021, 16:36
Reviewer Update
Good Day

still no response from Vodacom
we sent cancelation e mails a few times not even a reply or acknowledgment

ridiculous service from a publicly listed company
they love debiting accounts