1 reviews | Active since Nov 2017
Don’t sign a contract with Vodacom EVER.
If I could I would rate them -***, they are the worst company. Vodacom called me to give me a better deal, since my contract was ending in June. I am currently paying them R2150, and they said they are offering me a month to month contract, which I can cancel anytime I wanted to, since I will be paying only for data, minutes and my insurance only. Today a consultant calls me saying they see that my contract ends at June, but it shows I did a recent upgrade, and it will end 2028, and it’s not a month to month contract. She said who ever was helping had mislead me. So meaning I can’t cancel the contract.
You have no idea how frustrated I am😡😡😡😡😡😡I have been a loyal customer with Vodacom for 19 years!!!!!!!! not once have I ever missed a debit order. This is the second time this year, their consultant mislead me. All they can say is SORRY!!!!!! why do they hire people who are ***********, at this point I am cancelling my contract with them with immediate effect. This time I am not going to give them a second chance, I am done.!!!!!!!!! I need them to call me and give me my settlement balance, I am done.
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Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
