Don't send stuff back to Vodacom.... EVER... even if its the wrong stuff given to you...

I've been struggling since 21 January 2021 to get Vodacom to log that my phone has been returned to their warehouse... all so that I can reverse my upgrade and get the phone that I asked for....

I did an online upgrade and I was offered a 128GB phone for a great price, but when i got the phone it was a 64GB.... I contacted Vodacom after sales and they said that they will send couriers to collect the phone and that I would be able to reverse the upgrade once they received it back at their warehouse... To date it still has not been received by their warehouse although the tracking number shows that it was delivered on the 25th of January 2021 at 08:05 AM... Now I'm paying for a contract that I don't even have a phone for. How on earth does your warehouse misplace a phone that you have collected??

I've practically been calling almost everyday and I'm now in contact with a Vodacom advisor who is helping to the best of her ability, but there is still no progress on the matter as the warehouse is not giving any feedback and I cant even follow-up with them....

Vodacom also can't send back the phone as they don't know where it is... I can't even get a new phone as this contract is still "open".

Absolutely pathetic service if you ask me.