1 reviews | Active since Apr 2019
Dont read the HelloPeter complaints.
It is clear to me that when Vodacom sees a customer complaint they send out a generic apology. They do not read the complaint or they are uneducated and cannot read for comprehension or they just do not care because they got my money and they do not bother responding because Tobi is what responds when you mail. In my last mail I clearly started IT WOULD BE DIFFICULT CONTACTING ME SINCE I AM IN ANOTHER COUNTRY. Yet Vodacom proceeds to phone in work hours. No email correspondence, I mean we could have done zoom, skype any form of online communication to solve the problem. As I said before as long as Vodacom get their money they are happy and don't give a damn about their customers. They are worse than CellC was. Useless, care free and selfish is how I would describe Vodacom. Need better way of treating the customers. I hate this network and I am stuck with this **** for 3 more years. I wish this nightmare would end. I find it tough to believe that this is South Africa's best network with such carelessness. I am still waiting for a call for my refund. I will not bother using the app again because clearly it registers a week or more after it has been paid. Somehow nobody looks or the app doesn't register right away and these ******* just dont return my money. Because of you I had to borrow money back in SA to cover costs. Thanks again for your sterling service keep up the good work, you are a prime example of how a cellphone service provider should never function, well at least your finance department.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that feedback on this matter has been provided. The additional payment covered your January 2024 bill and your next payment is only due on 1 March 2024. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that feedback on this matter has been provided. The additional payment covered your January 2024 bill and your next payment is only due on 1 March 2024. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
