PB
Philip B

1 reviews | Active since Oct 2020

18 Dec 2020, 10:26

Don't purchase the Toni PODS @ Vodaworld or in the Vodastores.

I upgraded my contract @ Vodaworld in Midrand the service were great. Part of the upgrade were that I had a R1000.00 voucher that I had to use in store right there. I were given a accessory assistant and his service was great as well.

Part of what we included in the voucher spent were Toni pods pro. The first two days it were great to use but then I realized that the earbuds is not charging. I did not had time to go back to Vodaworld yet to try to return them. I just did not have the time yet as this has been a grazy year end.

I went on to the web to see if I'm doing something wrong that the earbuds did not want to charge. I then stumbled across a hello peter complaint with another customer having the same issue. He actually said that he can't believe that Vodacom did not test this device properly before they started selling this toni pods " he actually said that it is **** the R10.00 job on the corner is better quality"

So now I'm wondering how can a company like Vodacom than knows that a product like this is defective still try to push it on to the customers.

If I go back to them now I'm past the 7 day return policy. They will most probably just replace it with another set of Toni pods and hope it is not defective. So when I have time I will most probably go back and see what the outcome will be.

0
Replies (2)
Vodacom
Vodacom's reply18 Dec 2020, 10:46
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
PB
Philip B's update22 Dec 2020, 14:38
Reviewer Update
I received a message that a consultant will be in contact with me regarding the faulty Toni PODS. This was on the 18th of December to date no contact were made with me.