Don't Port To Vodacom

On Wednesday, 17 December, I purchased two Vodacom prepaid SIM cards and had them RICA’d in-store. I then requested to port two existing Cell C numbers to Vodacom.

Since then, I have experienced the following unresolved issues:

First number:

I received port approval on the same day, however the number has still not been ported to Vodacom.

Despite multiple attempts, neither the store nor the call centre has been able to assist or provide feedback.

Second number:

The port was successful, but the line cannot receive incoming calls.

All incoming calls are barred, making the number unusable.

I spent an entire day contacting the call centre, speaking to multiple agents, waiting hours between callbacks, and repeating troubleshooting steps — with no resolution.

This experience has been extremely frustrating. The lack of ownership, follow-up, and effective support from Vodacom has been disappointing. The call centre offers no real assistance, and the TOBi system adds no value when serious issues need escalation.

Switching to Vodacom has been a major regret, and I honestly wish I had remained with Cell C.

I am requesting:

Immediate resolution of the failed port

Removal of the incoming call barring on the second number

Proper feedback and accountability from Vodacom support.

I hope Vodacom takes this complaint seriously and resolves these issues urgently.