Dont order itemised invoices from online portal!!!

On the 2nd of November i requested for an itemised billing using the vodacom online portal. They system went ahead and deducted 10 rand from my account but no itemised bill was ever emailed to me. I phone the customer center and was told its still pending. I went on to wait 24 hours but nothing came. I phoned again customer center but the person i spoke to said they cant even see my itemised bill request from my transaction although 10 rand was deducted!! I got fed up and requested another itemised bill with another 10 rand deduction but guess what ? No itemised bill was delivered again. Please dont ask me to check my junk mail or spam mail coz its not there and i even another email address on the second attempt with no luck. I spoke to leornard from your call center and since yesterday he has been saying he will escalate it as there is nothing he can do. I am really frustrated at how no one seems to be able to fix my issue. I expect better from vodacom honestly. Its now over 48 hours but no itemised bill has been delivered to my inbox!!