CM
Craig M
1 reviews | Active since Nov 2019
26 Nov 2019, 15:29
DON'T ORDER FROM VODACOM ONLINE STORE
I ordered a Nokia 7.2 from Vodacom. I received the device via courier, however I later realised that there were some imperfections (wrinkles) in the screen. I contacted Vodacom who said that they will only be able to help me later this week, and I will need to reapply for the phone next week. You cannot take a defective product to a Vodacom shop either apparently. I found the call centre agents extremely rude, and ineffective. This deal was made by the Vodacom retention department, as I wanted to cancel my contracts, now I most definitely will be. DON'T ORDER FROM VODACOM ONLINE, AND DON'T BOTHER WITH THE NOKIA 7.2.
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Replies (1)Vodacom's replyOfficial
27 Nov 2019, 07:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply27 Nov 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
