Don't order black Friday deals if you want it delivered this year still…. Useless service

When will I get my TV?

On 5 November we app**** through Vodacom online for a new 5g package that comes with router and 55inch Samsung TV. The deal was approved, and the next morning a lady called my wife to confirm the order, and tried to upsell her that we should rather take a bigger TV. We said no thanks, we are happy with what we ordered. That was the end of the call. A few days later, we had still not been contacted to arrange delivery. When we called to follow up, we were told the order was cancelled, for no apparent reason.

The call centre agent then re-instated the order, and said we would be contacted to arrane delivery. A few days later we called to follow up, and told us the device was out of stock, but should ship by the 15th of Nov. On the 18th we followed up again, and apparently the router was still out of stock. So we went to Tygervalley mall, and the vodacom store in the mall had the router in stock, we could get it the same day, but we had to cancel the on-line order first. We did that, and app**** for the contract in store. Tygerberg store was great service, half an hour later we left with the new router and the voucher for the TV. That afternoon I tried to redeem the voucher for the tv online, but the system was down. Same thing on Tuesday. Eventually I managed to claim the tv voucher on Wednesday, and I got an email it was successful and that I would be called to confirm delivery. By this afternoon nobody had called. I then contacted customer service at 16:30 today to follow up. They then told me I would need to wait 14 working days - so basically three weeks, before the TV will be delivered…. This same tv is in stock at Samsung stores, Game, Kloppers and many online stores, so obviously stock is not an issue. Why is it going to take so long?

I originally ordered the deal on 5 November, now thanks to your incompetence I still don't have the Product I ordered, and I have just been told I will basically need to wait till Christmas before I can get it. Wish I just bought the ****** tv elsewhere.