Don't Operate till late if the call is not going to be a answered!

Item: Vodacom
Rating: 1
Author: Khemal H

Operating Hours: Open till 10PM Waiting time on call: 40mins During waiting time: kept getting reminded about rating the call Outcome: agent finally answers at 9:37PM, answers and wonderfully drops my call!!! Sadly I can't rate that call but a 0 for sure.

Well done Vodacom and training your agents responsibility!!

Let's see how ownership goes from here on out!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

25 Mar 2020, 07:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 Mar 2020, 07:29

Official