CK
Corrie K
1 reviews | Active since Nov 2019
19 Nov 2019, 09:00
dont offer products to a customer and then change the procuct.
Contract was offered to me R149,00 for 10G date anytime and can be shared with 5 people. Yesterday on receiving the SIM the call centre confirmed that it was for day and night not anytime and it can not be transferred. they need to cancel this as I am not interested in this offering. How can a consultant promise a product and don't deliver. Consultant phoned was Damion. Call centre confirmed that that how they do sales by miss celling to customers.
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Replies (2)
Vodacom's replyOfficial
19 Nov 2019, 09:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Nov 2019, 09:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CK
Corrie K's updateReviewer Update
19 Nov 2019, 10:44I am not happy at all. Still how can you promise a customer something and not deliver. yes the cancel the contract as per my request but still I am not happy. as from today we were supposed to have data witch is not the case now. all Vodacom can say is sorry. not good enough for me. as this was miss celling I need contact details for the ombudsman to take this to the next level.
CK
Corrie K's update19 Nov 2019, 10:44
Reviewer Update
I am not happy at all. Still how can you promise a customer something and not deliver. yes the cancel the contract as per my request but still I am not happy. as from today we were supposed to have data witch is not the case now. all Vodacom can say is sorry. not good enough for me. as this was miss celling I need contact details for the ombudsman to take this to the next level.