Don't make use of call centre upgrade consultants

. Not once have one of these consultants done what they promised. Every time, after an "upgrade" I spend at least an hour on the phone trying to rectify their mistakes and get what was promised. I had my usual 1hour call with Vodacom on Friday and still nothing has been rectified. So as per usual you first have to throw a fit on social media before anything is actioned. Worst thing is after years of sticking with Vodacom through this I now realise that they really don't care enough to change.