BS
Billal S
1 reviews | Active since Oct 2009
08 Dec 2020, 11:20
Don't make promises you can't fulfill
Sending SMSes making promises that do not get fulfilled is ********** for consumer trust .Recieved this sms on 02/12/2020 : Vodacom: Want more VodaBucks? YES! Achieve your goal of Recharge with R10 or more by 06/12/2020 and get an EXTRA 29.0 VodaBucks. Visit the My Vodacom App or dial *135#. T&Cs
& recharged almost immediately with R12 but to date didn't received the promised allocation on my ***cell number.. What a **** & rest assured I will let over 16000 folks around the country whom are my social media contacts be made aware of this as cellular has become an essential service & it's our right to have trustworthy, honest service providers..
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Vodacom's replyOfficial
08 Dec 2020, 11:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2020, 11:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BS
Billal S's updateReviewer Update
10 Dec 2020, 15:43Thanks , consultants did get back to me & initial problem rectified. However the technical glitch issue wasn't resolved on my line as recieved another sms 2days ago to purchase a Just 4 U bundle for R5 or more before 13/12/2020 & get a hundred vodabucks & I immediately purchased one via the app & still haven't received the promised vodabucks....
BS
Billal S's update10 Dec 2020, 15:43
Reviewer Update
Thanks , consultants did get back to me & initial problem rectified. However the technical glitch issue wasn't resolved on my line as recieved another sms 2days ago to purchase a Just 4 U bundle for R5 or more before 13/12/2020 & get a hundred vodabucks & I immediately purchased one via the app & still haven't received the promised vodabucks....